Fly securely into the new year with tips to handle travel delays

Rick Walz writes the "Consumer Advocate"

Rick Walz writes the “Purchaser Advocate”

Canceled and delayed flights due to COVID-19 linked problems and staffing considerations keep on to follow us into the new yr. 1000’s of flights have been affected by COVID cancelations or staffing issues, and there is no close in sight to the disruptions and uncertainties.

When flights are canceled by the airline, shoppers are normally entitled to a whole refund. This incorporates a refund of any bag fees or extras, these types of as more legroom for a seat. If the airline features a voucher in the location of a refund, talk to about expiration and blackout dates. Airways may also have additional limits on the use of vouchers. Customers are not obligated to take vouchers and could insist on a entire refund rather.

Buyers may have extra added benefits if they bought the flight with a credit score card that presents more journey safety. Hold receipts for extra buys, such as a hotel area, so they can be submitted to the airline for achievable reimbursement. Usually, almost all domestic airways will check out to accommodate passengers on the next offered flight, or sometimes on a diverse carrier.

Use BBB’s guidelines to cope with travel delays:

• Check delays. Vacationers can examine their most current flight information on their carrier’s web page or by means of the airline’s telephone reservation method. Lots of times, delays really do not manifest till the day of the flight and the airline have to update its flight info in 30 minutes of getting a discover of a status change.

• Examine provider and credit history card conditions. Whilst federal regulations really do not call for airlines to reimburse charges this sort of as rooms or foodstuff in the event a flight is canceled or seriously delayed, the carrier and credit card organizations may have distinct procedures. Order tickets with a credit card that gives trip defense or vacationers insurance coverage and check individual airline policies.

• Hold documentation. Hold receipts and records for costs incurred as a consequence of a noticeably delayed or canceled flight. These may perhaps be essential afterwards to get better bills.

• Check out the carrier’s website. Most airways permit individuals to initiate refunds specifically on the carrier’s web page. Working with a website may possibly assist a consumer get hold of a refund or rebook a journey a great deal speedier than waiting for a purchaser service agent in particular person or on the phone.

• Regulations are distinctive for overseas flights. Flights that had been canceled while in a further country will be influenced by the rules of that country. Look at with the community country’s division of transportation even though touring internationally.

For more recommendations from BBB, take a look at And if you place a rip-off, no matter whether you have misplaced revenue or not, report it to BBB’s Rip-off Tracker at and the FTC at Your story can assist other shoppers stay away from related scams.

Rick Walz is the President and CEO of the Superior Organization Bureau serving Northern Indiana, which serves 23 counties. Contact the BBB at 800-552-4631 or take a look at

This post originally appeared on South Bend Tribune: Client Advocate: Fly securely into the new year