Cantwell Hears WA Residents’ Holiday Travel Stories Ahead of Committee Hearing:…

Movie of today’s listening session is available Listed here, audio In this article, and a full transcript Listed here


WASHINGTON, D.C. – These days, U.S. Sen. Maria Cantwell (D-Wash.), Chair of the Senate Committee on Commerce, Science and Transportation, held a virtual roundtable to listen to from 5 Washington condition inhabitants who had been caught up in Southwest Airlines’ holiday getaway meltdown.  Sen. Cantwell will chair a listening to on Thursday, February 9, 2023 about these operational failures and strengthening buyer protections for air travelers.

Just after hearing the stories, Sen. Cantwell explained that she wishes airline dependability, staffing, and conversation improved: “We don’t assume this is the final time a … complicated event is going to strike our method. … No American must be stranded wherever for four times with no conversation about what their possibilities are.”

Veronica Gutierrez, of Mount Vernon, was trying to get her energetic-duty armed service son again property from Ga for the holiday seasons just after a difficult calendar year which include deaths among the members of his battalion. He achieved California, but even although there ended up no climate issues there, his Southwest flights ended up cancelled. Her son hardly ever manufactured it to Seattle.

Hope Grandon, of Seattle, expended Xmas in an airport relatively than with family members. She was traveling with her boyfriend, who hadn’t invested the holidays with family in three several years simply because of immunocompromised family members users. They were being touring to Memphis, but received stranded in Denver and hardly ever built it. Hope estimates that she has spent 30-40 hours attempting to rearrange journey programs and, subsequently, striving to get refunds. They did not receive their baggage for two weeks following their first flight.

Rob Perkins, of Vancouver, was on the lookout forward to the 1st complete family members Christmas in a long time. His daughter and her associate have been touring from Burbank to Portland by using Oakland. When they arrived at the airport they were explained to that their Oakland to Portland leg was cancelled, but that they could not get a refund for the full vacation since the initially flight was nonetheless taking place. Instead they received rebooked on a flight connecting in Sacramento, but when they got there, that flight obtained cancelled too. They spent a complete calendar working day sitting down in Sacramento, then were returned to Burbank. Rob and his family members made the decision to hold off their family members celebration, for the reason that Southwest was selling a further Burbank to Portland trip. But that flight was cancelled as well. The family Xmas was held above Zoom.

Karen Hartman, of Spokane, saved hearing about cancellation after cancellation of flights related to the one particular she booked. She uncovered it stress filled not to get crystal clear info from Southwest about the status of her flight, nevertheless it did conclude up leaving on time.

Alex Kain, of Bellevue, planned to return to Seattle from a 7 days browsing with East Coast family on December 23rd. His flight again provided a relationship in Denver. When he received there, after a lengthy wait on the tarmac, he noticed persons crying, sleeping on the floor, standing in lengthy traces for meals. Subsequently his flight was cancelled, and he was informed to rebook. He knew that he was not probable to get a seat for a number of times, so he used Xmas Eve and Christmas driving to Redmond, Ore. and flew to Sea-Tac from there. The full detour charge all around $3,000, and he was only able to secure refunds by achieving Southwest instantly by means of Twitter.

On Thursday, Feb. 9, Sen. Cantwell will direct a listening to at the Senate Committee on Commerce, Science and Transportation targeted on strengthening consumer protections for air tourists. The adhering to witnesses will testify:


  1. Southwest Airlines: Andrew Watterson, Main Working Officer
  2. &#13

  3. Southwest Airways Pilots Association (SWAPA): Captain Casey A. Murray, President
  4. &#13

  5. Flyers’ Legal rights: Paul Hudson, President
  6. &#13

  7. Airways for The us: Sharon Pinkerton, Senior Vice President, Legislative and Regulatory Plan
  8. &#13

  9. The Brookings Institute: Dr. Clifford Winston, Senior Fellow
  10. &#13

In the days subsequent the Southwest Airlines software package malfunction that left hundreds of airline staff members and passengers stranded, Sen. Cantwell pledged that the Commerce Committee would “be wanting into the will cause of these disruptions and its effect to buyers.” 

Movie of today’s listening session is available In this article, audio Below, and a entire transcript Listed here.